Use this guide to resolve common issues. Keep any case number or receipt for further checks.
Cannot Sign In
- Open the Sign In page and check that you entered your account's email address correctly.
- Use the password reset link. Check Spam/Junk if the email has not arrived.
- If you have paid but still cannot access the service, check Subscription Status and keep your receipt and the email address used for payment ready.
Question or Answer Not Showing
Submit your question through Ask Hadith. To view your previous questions, open My Reviews. Approved public answers are available in Latest Reviews.
Payment or Membership Issues
Check Subscription Status first. Do not pay again just because access is not yet active. Keep your transaction number, payment date and account email for the HadithXpert team to check.
More Guidance
Read Frequently Asked Questions for brief answers about using HadithXpert.
Contact the HadithXpert Team
If your issue remains unresolved, email syihab@santaiilmupublication.com. Describe the issue and include your account email and case number, if available. For payment issues, include your transaction number or receipt. Do not send passwords or verification codes.